Frequently Asked Questions (After Enrollment)
● About Login & Usage
Q. I haven't received any emails.
A. There are a few possible reasons:
- Tap the link provided to open the settings page.
https://sso.teachable.com/secure/2416346/current_user/profile
Make sure the third option under "Notifications" is turned ON and shows a check mark (brown). If it shows an X (gray), tap it to switch it ON. After changing the setting, emails should begin to arrive. - Please check your spam or junk mail folder in your email software.
- On your smartphone, please ensure that emails from the domain ".teachable.com" are allowed. Once this is set, emails should be delivered properly.
Q. I can't log in.
A. Go to the login page below and enter your registered email address and password:
https://sso.teachable.com/secure/2416346/identity/login/otp
Q. I forgot my password.
A. On the login page, click the "Forgot Password?" link and reset it yourself.
Q. I want to change my registered email address or name.
A. You can update your information from the "Edit Profile" page.
https://sso.teachable.com/secure/2416346/current_user/profile
If you entered the wrong email address at registration, please log in first using the incorrect email, then update it from the profile page.
Q. How do I watch the videos?
A. Tap the video you want to watch from the video list page. The video player screen will appear.
Note: You must be logged in with the account used for payment.
Note: On your enrollment date, only Program 1 will be available. Program 2 will be released one week later, Program 3 two weeks later, and so on—one program per week.
Q. I enrolled but can't watch the videos.
A. Possible causes:
- You may not be logged in. Please log in again:
https://sso.teachable.com/secure/2416346/identity/login/otp - If you're using an Android device: Try clearing your browser cache. If that doesn't work, try using a different browser.
- If you're using Google Chrome on Android: Please try using Firefox or another browser.
Q. When can I start watching the videos?
A. As soon as your payment is completed, you will receive an email with access to the first video. You can also log in directly here:
https://sso.teachable.com/secure/2416346/identity/login/otp
Q. How long can I watch the past videos?
A. You can watch all previously released videos as many times as you like while your subscription is active. Once you cancel your enrollment, access to all videos will be removed.
● About Payment
Q. When will my card be charged?
A. Since the course operates on a monthly subscription, your payment date is based on your enrollment date. For example, if you enroll on July 3, your subsequent billing dates will be the 3rd of each following month.
Q. I can't complete the card payment.
A. Common causes include insufficient funds or spending limits. Please contact your card issuer or bank.
When contacting them, be sure to mention that the payment is for "Teachable.com," a U.S.-based company.
- If your card was issued in a different country than where you reside, it may not be accepted.
- If many transactions were made within the past 24 hours, your card may be temporarily restricted.
- If you receive a message saying your card number is invalid, try clearing your browser cache and trying again.
Q. Can I change the credit card used for monthly payments?
A. Yes, click your account icon in the top right corner and go to "Add/Change Credit Card" to update your info.
https://sso.teachable.com/secure/2416346/current_user/subscriptions
Q. Can I receive a receipt or invoice?
A. We’re unable to provide individual receipts. Please refer to the confirmation email sent upon enrollment or your credit card statement.
Q. What happens if my payment fails?
A. If payment fails, retry attempts will occur 3, 7, and 14 days after the failed attempt. If payment is successful on any of those days, access continues normally.
If payment still fails after 15 days, your subscription will be automatically canceled, and access to the videos will be removed.
You’ll receive an automated email from Teachable notifying you of any failed payment. Please check and respond as soon as possible.
● About Certificate & Final Exam
Q. I completed the entire curriculum but can't download the certificate.
A. After watching each video, please click "Complete and Continue." When 100% completion is reached, you will be able to download the certificate from the course page.
● About Pausing or Canceling Subscription
Q. Can I pause my subscription?
A. Unfortunately, we do not offer a pause option.
Q. If I cancel and re-enroll later, can I continue from where I left off?
A. Yes, if you re-register with the same Teachable email, your progress will be retained.
Q. How do I cancel my subscription?
A. There are two steps:
- Submit the cancellation form: https://forms.gle/9MrPUy6NwvnGQoCy8
- Log in to Teachable, click the profile icon in the top right, go to "Manage Subscriptions," and click "Cancel."
Note: You’ll have access to videos until the next billing date. After that, all videos will become unavailable.
Payments continue unless cancellation is completed. No refunds will be provided for missed cancellations.
Q. Is there a minimum contract period?
A. No, you can cancel at any time.
Q. Will I get a refund if I cancel midway through the month?
A. No, we do not offer prorated refunds. Once payment is processed, it is non-refundable under any circumstance.
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Yuria’s cloth massage online school – Administration Office
Contact Email
📩 [email protected]
※ Please note that during busy periods, it may take 3 to 5 business days to receive a response. Thank you for your understanding.
Business Hours
Weekdays, 11:00 AM – 7:00 PM (Japan Time)
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